Return & Refund Policy

At MONARCH, we want you to shop with confidence. If there is an issue with your order, we’ll do our best to make it right.

1. Return & Exchange Window

You can request a return or exchange within 3 days of receiving your order.

To be eligible, the product must be:

Unworn and unused
Unwashed
Free from stains, marks, perfume, or any damage
In its original condition
With all original tags attached

Products that have been worn, washed, altered, or damaged after delivery are not eligible.

2. Size Exchange

Ordered the wrong size? No worries.

You can request a one-time size exchange within 3 days of delivery, subject to availability.

For a customer-requested size exchange, the applicable exchange delivery charge will be paid by the customer.

We recommend checking our size guide before placing your order.

3. Wrong Product or Wrong Size Sent

If MONARCH sends you the wrong product or wrong size, please contact us within 3 days of receiving your order.

After verification, we will arrange the exchange and cover the applicable delivery cost.

4. Defective or Damaged Product

If you receive a product with a genuine manufacturing defect or significant damage, please contact us as soon as possible, preferably within 24 hours of delivery.

We may request photos or videos to verify the issue.

If the issue is confirmed, MONARCH will arrange an appropriate replacement or refund and cover the applicable delivery cost.

5. Change of Mind

We currently do not offer refunds simply because a customer changes their mind after receiving the product.

Eligible products may be exchanged according to the conditions of this policy.

6. Refunds

Refunds are available only for approved cases, such as:

A verified manufacturing defect where replacement is not possible
MONARCH sending the wrong product when a suitable replacement is unavailable
Other cases specifically approved by MONARCH

For approved refunds, the refundable amount will generally be the product price. Delivery charges may be non-refundable unless the issue was caused by an error on MONARCH's part.