Privacy policy

At MONARCH, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have when you visit or purchase from our website.

1. Information We Collect

When you browse our website, place an order, or contact us, we may collect information such as:

  • Full name
  • Phone number
  • Email address
  • Delivery and billing address
  • Order and purchase details
  • Payment-related information necessary to process your order
  • Product preferences and customer-service communications
  • Information you voluntarily provide when contacting us

We may also automatically collect limited technical information when you use our website, such as your device type, browser type, IP address, and website usage information.

2. How We Use Your Information

MONARCH may use your information to:

  • Process and deliver your orders
  • Confirm orders and communicate delivery updates
  • Process payments and refunds
  • Handle returns, exchanges, and customer-service requests
  • Respond to your questions and requests
  • Improve our products, website, and customer experience
  • Send promotional or marketing communications where permitted
  • Prevent fraud, misuse, or unauthorized activity
  • Comply with applicable laws and legal requirements

We only use your personal information for legitimate business purposes connected with operating and improving MONARCH.

3. Payment Information

When you make a purchase, payment information may be processed by our payment service providers or financial partners.

MONARCH does not intentionally store complete payment card details such as your full card number, CVV, or PIN on our own systems.

Payment information may be handled directly by the relevant payment provider according to its own privacy and security practices.

4. Cookies & Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Keep items in your shopping cart
  • Remember certain preferences
  • Understand how visitors use our website
  • Improve website performance
  • Measure the effectiveness of marketing campaigns

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Marketing Communications

If you provide your contact information, MONARCH may occasionally send you information about:

  • New collections
  • Product launches
  • Special offers
  • Promotions
  • Brand updates

You may choose to stop receiving promotional communications at any time by following the unsubscribe instructions provided or by contacting us directly.

Transactional communications, such as order confirmations, delivery updates, or important customer-service messages, may still be sent when necessary to fulfill your order or provide requested services.

6. Sharing Your Information

MONARCH does not sell or rent your personal information.

We may share necessary information with trusted service providers when required to operate our business, including:

  • Delivery and courier partners
  • Payment service providers
  • Website and technology service providers
  • Customer-support or communication services
  • Marketing or analytics service providers, where applicable
  • Government authorities or law-enforcement agencies when legally required

We only share information that is reasonably necessary for the relevant service or legal purpose.

7. Data Security

MONARCH takes reasonable steps to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfill orders and provide customer support
  • Maintain business and transaction records
  • Handle returns, exchanges, and refunds
  • Resolve disputes
  • Meet accounting, legal, regulatory, or other legitimate business requirements

When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal requirements.

9. Children's Privacy

Our website and products are intended for a general audience and are not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

10. Third-Party Websites

Our website may contain links to third-party websites, social-media platforms, payment services, or other external services.

MONARCH is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party service before providing them with your personal information.

11. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

  • Ask what personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where applicable
  • Withdraw consent for certain uses of your information
  • Opt out of promotional communications

To make a privacy-related request, please contact MONARCH using the information below.

We may need to verify your identity before processing certain requests.

12. Changes to This Privacy Policy

MONARCH may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Any updated version will be published on this page with a revised effective date.

We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

MONARCH
📧 Email: hello.monarchfit@gmail.com
📞 Phone: +880 1843-939341
📍 Address: 385/3/A, Green Heritage, West Rampura, Dhaka