Terms of service

Welcome to MONARCH.

These Terms of Service govern your use of the MONARCH website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms of Service.

Please read them carefully before using our website or placing an order.

1. About MONARCH

MONARCH is a fashion brand offering men's clothing and fashion products through our online store and other official sales channels.

Our contact information is provided at the end of these Terms.

2. Use of Our Website

You agree to use the MONARCH website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities
Attempt to gain unauthorized access to our website or systems
Interfere with the operation or security of the website
Copy, reproduce, or misuse our website content without permission
Use automated systems to collect or scrape our content without authorization

MONARCH reserves the right to restrict or terminate access to the website where necessary to protect our business, customers, or website.

3. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, colors, sizes, measurements, and other information displayed on our website are accurate.

However, actual product colors may vary slightly depending on your device or screen settings.

Minor variations in measurements, fabric texture, color, or appearance may occur as a normal characteristic of manufactured garments.

MONARCH reserves the right to update product information, availability, specifications, and pricing when necessary.

4. Product Availability

All products are subject to availability.

Adding a product to your shopping cart does not guarantee that the product will remain available until checkout is completed.

If an ordered product becomes unavailable after your order has been placed, MONARCH will contact you and may offer an alternative solution or refund the applicable amount.

5. Prices

All product prices displayed on our website are stated in Bangladeshi Taka (BDT) unless otherwise specified.

Prices may change at any time without prior notice.

However, a price change will not affect an order that has already been confirmed, except where an obvious pricing error has occurred.

6. Orders

When you place an order, you are making a request to purchase the selected products.

MONARCH reserves the right to accept, decline, or cancel an order in certain circumstances, including:

Product unavailability
Incorrect pricing or product information
Suspected fraudulent activity
Incorrect or incomplete customer information
Delivery limitations
Repeated or unreasonable order cancellations or refusals

If MONARCH cancels a paid order, any eligible payment received for that order will be refunded through an appropriate payment method.

7. Order Confirmation

After placing an order, you may receive an order confirmation through the contact information you provided.

An order confirmation does not necessarily guarantee that the order cannot subsequently be cancelled due to circumstances such as stock availability, pricing errors, or suspected fraudulent activity.

8. Customer Information

You are responsible for providing accurate and complete information when placing an order.

This includes:

Correct name
Active phone number
Correct delivery address
Correct product size
Any other information necessary to complete your order

MONARCH is not responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.

9. Cash on Delivery

Where Cash on Delivery (COD) is available, customers are expected to accept and pay for their confirmed orders upon delivery.

If a customer repeatedly places orders and refuses or fails to accept them without a valid reason, MONARCH may restrict or decline future COD orders.

10. Delivery

MONARCH works with third-party delivery and courier services to deliver orders.

Estimated delivery times may vary depending on location, courier operations, weather, public holidays, traffic, unforeseen circumstances, or other factors outside MONARCH's direct control.

A delivery estimate is therefore not a guaranteed delivery deadline.

Customers are responsible for ensuring that someone is available to receive the order at the provided delivery address.

11. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

By placing an order, you acknowledge that you have reviewed and accepted the applicable Return & Refund Policy.

12. Promotions & Discounts

MONARCH may occasionally offer promotional campaigns, discounts, vouchers, or other special offers.

Unless otherwise stated:

Promotional offers are subject to availability
Offers may have specific terms and conditions
Promotions may not be combined with other offers
MONARCH may end or modify a promotion where necessary

Any special conditions for a particular promotion will be communicated with that promotion.

13. Intellectual Property

All content appearing on the MONARCH website, including but not limited to:

MONARCH name and logo
Product photography
Product descriptions
Graphics
Designs
Videos
Written content
Website layout
Marketing materials

is owned by or licensed to MONARCH and is protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, sell, or commercially use MONARCH's content without prior written permission.

14. User-Submitted Content

If you voluntarily submit reviews, photographs, feedback, comments, or other content to MONARCH, you agree that MONARCH may use that content for legitimate business and marketing purposes, subject to applicable law.

You should not submit content that:

Violates another person's rights
Contains unlawful or abusive material
Contains confidential or sensitive personal information
Infringes intellectual-property rights

MONARCH reserves the right to remove or decline user-submitted content where appropriate.

15. Third-Party Services

Our website may rely on third-party services such as payment processors, courier companies, website technology providers, analytics services, or social-media platforms.

Your use of such third-party services may also be subject to their respective terms and policies.

MONARCH is not responsible for the independent policies or practices of third-party service providers.

16. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

The website may occasionally be unavailable due to maintenance, technical issues, updates, or circumstances beyond our control.

17. Limitation of Liability

To the extent permitted by applicable law, MONARCH will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

18. Privacy

Your use of the MONARCH website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

19. Changes to These Terms

MONARCH may update these Terms of Service from time to time.

When changes are made, the updated version will be published on this page with a revised effective date.

Your continued use of the website after an updated version is published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.