At MONARCH, we aim to make your shopping experience simple and reliable, from placing your order to receiving your package.
This Shipping Policy explains how we process and deliver MONARCH orders.
1. Delivery Coverage
MONARCH currently delivers orders across Bangladesh, subject to courier service availability in the customer's location.
Delivery availability may vary for remote or hard-to-reach areas.
2. Order Processing
Orders are normally processed after they are successfully placed and confirmed.
We aim to dispatch orders as quickly as possible. Processing time may vary depending on order volume, product availability, holidays, campaigns, or other operational circumstances.
If there is an issue with your order, our customer-support team may contact you using the phone number or email provided during checkout.
3. Estimated Delivery Time
Estimated delivery times may vary depending on the delivery location.
As a general guideline:
- Inside Dhaka: approximately 1–3 days
- Outside Dhaka: approximately 2–5 days
These are estimates rather than guaranteed delivery deadlines.
Delivery may take longer during public holidays, promotional campaigns, adverse weather, courier disruptions, or other circumstances beyond MONARCH's reasonable control.
4. Delivery Charges
Delivery charges are calculated according to the delivery location and applicable courier rates.
Any applicable delivery charge will be displayed or communicated to you before your order is confirmed.
Promotional campaigns may occasionally include free delivery or special delivery rates. Such offers will be subject to their specific terms.
5. Cash on Delivery
Cash on Delivery (COD) may be available for eligible orders and locations.
For COD orders, the customer must pay the applicable order amount to the delivery representative upon receiving the package.
Customers are requested to provide an active phone number and remain available to receive their order.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name
- Phone number
- Area/locality
- House or building number where applicable
- Road number/name where applicable
- District and other relevant location details
MONARCH is not responsible for delivery delays or failed deliveries resulting from incorrect, incomplete, or inaccurate information provided by the customer.
If you need to change your delivery information after placing an order, please contact us as soon as possible.
We may not be able to change the address once the order has been dispatched.
7. Courier Delays
MONARCH works with third-party courier and delivery partners.
While we work to ensure timely delivery, certain delays may occur due to:
- Traffic congestion
- Weather conditions
- Public holidays
- Natural events
- Courier operational issues
- Address or contact difficulties
- High order volumes
- Other circumstances beyond our reasonable control
In such cases, we will work with the courier to help resolve the issue as quickly as reasonably possible.
8. Failed Delivery & Customer Unavailability
If a courier attempts delivery and the customer is unavailable, unreachable, or provides an incorrect address, additional delivery attempts may be subject to the courier's procedures and applicable charges.
If an order is returned to MONARCH because the customer refuses or fails to receive it, additional delivery charges may apply if the customer requests another delivery.
Repeated refusal of confirmed COD orders may result in restrictions on future COD purchases.
9. Checking Your Order Upon Delivery
We recommend checking your package and product when you receive your order.
If you receive:
- The wrong product
- The wrong size
- A visibly damaged product
- A product with a suspected manufacturing defect
please contact MONARCH as soon as possible.
For details regarding exchanges and refunds, please refer to our Return & Refund Policy.
10. Order Tracking
Where tracking information is available, MONARCH or our delivery partner may provide tracking details through the contact information associated with your order.
Tracking availability may vary depending on the courier service used.
11. Multiple Products in One Order
MONARCH generally aims to ship products from the same order together.
However, in certain circumstances, products may be shipped separately depending on product availability, operational requirements, or courier arrangements.
If your order is shipped separately, you will only be responsible for the applicable delivery charges communicated for your order.
12. Delivery Restrictions
Certain locations may have limited delivery availability due to courier coverage or operational restrictions.
If we are unable to deliver to the address provided, we will contact you to discuss an alternative arrangement where possible.
13. Contact Us
If you have any questions about your order or delivery, please contact MONARCH:
MONARCH
📧 Email: hello.monarchfit@gmail.com
📞 Phone: +880 1843-939341
📍 Address: 385/3/A, Green Heritage, West Rampura, Dhaka
When contacting us about an existing order, please provide your order number so we can assist you more quickly.